Which Kind of Knowledge Is Suitable for Redesigning Hospital Logistic Processes?

A knowledge management perspective is rarely used to model a process. Using the cognitive perspective on knowledge management in which we start our analysis with events and knowledge (bottom-up) instead of with processes and units (top-down), we propose a new approach for redesigning hospital logistic processes. To increase the care efficiency of multi-disciplinary patients, tailored knowledge in content and type that supports the reorganization of care should be provided. We discuss the advantages of several techniques in providing robust knowledge about the logistic hospital process by employing electronic patient records (EPR’s) and diagnosis treatment combinations (DTC’s).